STORE POLICIES

At Stay Lit Candles, I want my customers to have an enjoyable and easy online shopping experience. I believe store policies should be clear to the consumer to keep them coming back time and time again! Below you will find my store policies. If you can't find the information you're looking for please do not hesitate to contact me at anytime!

 

SHIPPING AND DELIVERY

Once your order has been placed, please allow 7-14 business days for your order to be processed, made, and shipped. Orders placed on the weekend do not get processed until the first business day. All candles are handmade to order and take time to cure. Please be mindful of this when shopping for gifts. You will be notified via email as soon as your order has been shipped with tracking info attached. Please note, when you select a shipping method at checkout that is the estimated number of days it will take to get to you AFTER your order is made. I do NOT guarantee estimated shipping times provided by the carrier.

If you need items sooner please contact me as soon as the order has been placed and select USPS Priority Mail Express at checkout. 

I am not responsible for incorrect addresses, or lost/stolen mail. Please be sure to double check your address prior to checkout or email me at staylit.sales@gmail.com as soon as your order has been placed so I can correct it. If you believe your package was lost or stolen please contact the USPS directly and file a claim.

Once your order is made and shipped it is no longer in my hands. I cannot control what happens once a carrier has your package. If you have an issue with delivery or info on where your package is please use your tracking number located in your email or contact the carrier directly. If your order arrives broken, all claims must be filed through USPS and are the responsibility of the buyer. No issues will be refunded through our shop.

 

GIFT CARD DELIVERY

All digital gift cards will go to your email for redemption within 24-48 hours after purchase. Redeemable online only. 

 

RETURN POLICY

ALL SALES ARE FINAL! If you are not completely satisfied with your order or have an issue with your order, please contact me within 3 days of receiving your order, and we will find a solution for you! 

I am not responsible for improper burning that results in tunneling or flooding of your candle. Candle tips are located on our front page and help to prevent this from occurring. 

I am also not responsible for any customers orders who do not read my policies prior to checkout! It is your responsibility to make sure you read ALL policies before making ANY purchase.  

 

HOLIDAY SHIPPING 

USPS deliveries may take longer than usual, and all service guarantees are suspended. Please be mindful of this when shopping for gifts! These delivery challenges with our courier's are out of our control. We apologize in advance for the delays in orders, but rest assured you will be warm and cozy next to your candles soon! Thank you for your understanding!